Approved for 8.0 CME-CEU Credits


Day One, September 18, 2017


7:15am – 8:00am

Conference Registration & Networking Breakfast


8:00am – 8:15am

Chairperson’s Opening Remarks


8:15am – 9:00am

Keynote: Using Scientific Management & Systems Thinking to Improve Care Delivery and Achieve the Quadruple Aim


John Chessare, MD, MPH, FACHE

President & Chief Executive Officer

GBMC Healthcare System

Greater Baltimore Medical Center

9:00am – 9:45am

Creating Multidisciplinary Collaboration to Shorten the Discharge Process & Improve Care Transition Plans


Lauren Faison

Regional Development, Population Health and Telemedicine

Tallahassee Memorial Healthcare

9:45am – 10:15am

Networking & Refreshments Break


10:15am – 11:00am

Utilizing Data & Metrics to Enhance Patient Flow, Drive Efficiency & Improve Discharge Planning


Frederick Bw’Ombongi

Division Director, Access & Staffing Center

Patient Logistics

KentuckyOne Health

11:00am – 11:45am

Interdisciplinary Communication and Collaboration with Post Acute Care Providers



Carmen Castillo, RN, CCM

Nurse Case Manager

Memorial Sloan Kettering Cancer Center

11:45am – 12:45pm



12:45pm – 1:30pm

How Optimizing Front-End Emergency Department Patient Flow Can Enhance Patient Care & Satisfaction



Sam Shen, MD, MBA, FACEP

Medical Director, Emergency Medicine

Stanford Health Care


Patrice Callagy, RN, MPA, MSN, CEN

Director, Emergency Services

Stanford Health Care


1:30pm – 2:15pm

Discharge Before Noon Initiative: Our Success in Improving Patient Care by Increasing Efficiency


Katherine A. Hochman, MD, FHM, MBA

Associate Professor of Medicine

Associate Chair for Quality, Department of Medicine

Assistant Chief of Medicine

Section Chief, Division of General Internal Medicine

NYU Langone Medical Center

2:15pm – 2:45pm

Networking & Refreshments Break


2:45pm – 3:45pm

Panel: Achieving Positive Patient Flow Outcomes


Carl Balcom, RN, BSN, MHA, CHE

Director, Emergency Services

Kingwood Medical Center

An HCA Affiliated Hospital


Kelly Heatherington, DNP, RN, NEA-BC

Director, Capacity Management, Support Services

University of Pittsburgh Medical Center


Carol Rajchel, RN

Market Director, Operations

Dignity Health | St. Rose Dominican

3:45pm – 4:30pm

Long Term Acute Care Utilization


Katherine Barkat

Performance Improvement Advisor

St. John Health System

4:30pm – 5:15pm

A Practical Approach to Care Coordination


Michelle Lyn, MD, FAAP

Associate Professor of Pediatrics

Baylor College of Medicine

Medical Director, Care Management & Patient Flow

Texas Children's Hospital


End of Day One


Day Two, September 19, 2017


7:15am – 8:00am

Networking Breakfast


8:00am – 8:15am

Chairperson’s Remarks


8:15am – 9:00am

Keynote: 21st Century Care Management Across the Continuum of Care


Larry Kaiser, MD, FACS

President & Chief Executive Officer

Temple University Health System

9:00am – 9:45am

Transformation Leadership and Emergency Nursing in an Inner-City Safety Net Hospital



Janine Duran

Director of Nursing and Clinical Operations, Emergency Services

SBH Health System

9:45am – 10:15am

Networking & Refreshments Break


10:15am – 11:00am

Leveraging Partnerships with Community Health Partners


Gavin Malcolm, LCSW

Director, Population Health

Broward Health

11:00am – 11:45am

Discharge Planning: A Proactive Approach Starts at Admissions


Crystal Stiffler, MSW, LSW

Patient Experience Officer

OSS Health


Lean Six Sigma Methodology to Improve Discharge Processes


Brette Smith

Transformation Officer, Lean Six Sigma

Methodist and University Hospitals

Indiana University Health System


Conference Concludes




Executive Business Intelligence Forum


General Info 


tel: (800) 260 - 9715

Sponsorship Opportunities


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